PRIVACY POLICY

Effective Date: September 26, 2026
Last Updated: September 26, 2026

The Hollow Deck LLC (“The Hollow Deck,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process information when you visit thehollowdeck.com and any other website, webpage, form, survey, email communication, event registration, payment page, or online service that links to this Privacy Policy (collectively, the “Services”).

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to information collected through our online Services and through related interactions with The Hollow Deck, including when you:

  • visit our website;

  • sign up for email updates;

  • register your interest in The Hollow Deck;

  • complete a survey or questionnaire;

  • contact us;

  • register for an event, pop-up, workshop, or other program;

  • make a purchase, payment, contribution, or other transaction;

  • interact with us through social media;

  • apply for or purchase a membership or other service, if and when those offerings become available; or

  • otherwise voluntarily provide information to us.

This Privacy Policy does not govern the independent privacy practices of third-party websites, payment processors, social networks, platforms, or services that we do not control.

2. INFORMATION WE COLLECT

The information we collect depends on how you interact with us.

A. Information You Provide Directly

We may collect information you voluntarily provide, including:

  • name;

  • email address;

  • telephone number;

  • mailing address;

  • ZIP code or general geographic area;

  • age range or household information when relevant to a survey, program, or membership;

  • interests, hobbies, preferences, and anticipated use of The Hollow Deck;

  • survey responses;

  • event or program registrations;

  • membership-related information;

  • messages, inquiries, comments, feedback, and other communications;

  • information submitted through forms;

  • transaction and purchase information;

  • billing information;

  • information associated with customer service requests;

  • social media usernames or profile information when you communicate with us through a social platform; and

  • any other information you choose to provide.

Please do not provide sensitive personal information that we have not requested.

B. Payment Information

If you make a payment, purchase, or financial contribution through the Services, payment information may be collected and processed by third-party payment processors such as Square, Squarespace Payments, Stripe, PayPal, or another payment provider identified at the time of the transaction.

The Hollow Deck generally does not directly store complete payment-card numbers or card security codes. We may receive transaction information from the payment processor, such as your name, contact information, transaction amount, payment status, date, last digits of a payment method, or other transaction metadata.

Payment processors process your information subject to their own privacy policies and terms.

C. Information Collected Automatically

When you use the Services, we and our technology providers may automatically collect information such as:

  • Internet Protocol (“IP”) address;

  • browser type;

  • operating system;

  • device type;

  • device identifiers;

  • referring and exit pages;

  • pages viewed;

  • links clicked;

  • dates and times of visits;

  • approximate geographic location inferred from IP address;

  • interaction with website features;

  • traffic and usage information;

  • cookie identifiers; and

  • other technical information regarding your use of the Services.

We may use this information for website operation, security, analytics, troubleshooting, performance measurement, and understanding how visitors interact with our Services.

3. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, local storage, analytics technologies, and similar technologies.

These technologies may be used to:

  • enable essential website functionality;

  • remember preferences;

  • maintain website security;

  • understand website traffic;

  • analyze how visitors use the Services;

  • measure the effectiveness of communications or campaigns;

  • improve website performance; and

  • where applicable, support advertising or audience measurement.

Some cookies are necessary for the Services to function properly. Others may be optional.

Where available, you may manage certain cookie preferences through a cookie banner or consent-management tool on our website. You may also configure your browser to reject or delete cookies, although doing so may affect certain website functionality.

4. ANALYTICS AND ADVERTISING TECHNOLOGIES

We may use analytics services provided by Squarespace, Google, Meta, or other service providers to understand website usage, visitor engagement, marketing performance, and general audience characteristics.

These providers may collect information through cookies or similar technologies in accordance with their own privacy policies.

We do not knowingly sell personal information to third parties for monetary consideration.

Certain privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly than an ordinary sale of information. If we use advertising technologies in a manner that constitutes a sale, sharing, or targeted advertising under applicable law, we will provide legally required notices and opt-out mechanisms where required.

Where applicable, we may recognize legally valid browser-based opt-out signals, such as Global Privacy Control, as required by applicable law.

5. HOW WE USE INFORMATION

We may use personal information to:

  • operate, maintain, secure, and improve our website and Services;

  • respond to questions and requests;

  • send newsletters, founder updates, announcements, surveys, and other communications you request;

  • measure interest in The Hollow Deck concept;

  • conduct market research and community research;

  • understand potential customer needs and preferences;

  • analyze prospective membership demand;

  • plan locations, amenities, programming, events, products, and services;

  • administer surveys and polls;

  • organize events, workshops, pop-ups, demonstrations, or community programs;

  • process transactions;

  • provide products, memberships, tickets, benefits, or services;

  • communicate regarding purchases or registrations;

  • provide customer support;

  • detect, investigate, and prevent fraud, misuse, security incidents, and other unlawful activity;

  • enforce our Terms of Service and other agreements;

  • maintain business and financial records;

  • comply with tax, accounting, legal, regulatory, and reporting requirements;

  • protect the rights, property, health, safety, and security of The Hollow Deck, our users, and others;

  • evaluate and develop our business;

  • create aggregated or de-identified information; and

  • carry out other purposes disclosed to you when information is collected.

6. EMAIL AND MARKETING COMMUNICATIONS

If you provide your email address and request updates, we may send you communications regarding The Hollow Deck, including:

  • development updates;

  • pop-up announcements;

  • surveys;

  • community events;

  • membership previews;

  • fundraising or supporter initiatives;

  • products or services;

  • promotional communications; and

  • opportunities to participate in or support the development of The Hollow Deck.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.

Even if you unsubscribe from marketing communications, we may continue sending non-promotional communications necessary to complete transactions, administer an event or membership, respond to you, provide legally required notices, or otherwise manage an existing relationship with you.

We may retain limited information regarding an unsubscribe request so that we can honor your preference.

7. HOW WE DISCLOSE INFORMATION

We may disclose personal information in the following circumstances.

A. Service Providers

We may disclose information to companies that perform services on our behalf, including providers of:

  • website hosting;

  • website administration;

  • cloud storage;

  • email marketing;

  • customer relationship management;

  • analytics;

  • payment processing;

  • event registration;

  • ticketing;

  • survey tools;

  • advertising;

  • accounting;

  • legal services;

  • information technology;

  • cybersecurity; and

  • other business support functions.

These companies may access information as necessary to provide their services to us.

B. Business Partners

We may disclose information to organizations or service providers working with us on a particular event, program, promotion, or service when appropriate and disclosed to you.

We do not permit an independent business partner to use your personal information for unrelated purposes unless you separately consent or the disclosure is otherwise permitted by law.

C. Legal and Safety Purposes

We may disclose information when we reasonably believe doing so is necessary to:

  • comply with applicable law;

  • respond to a subpoena, court order, legal process, or governmental request;

  • enforce our agreements;

  • investigate fraud or unlawful activity;

  • protect our rights or property;

  • protect the safety of an individual or the public; or

  • establish, exercise, or defend legal claims.

D. Business Transactions

If The Hollow Deck undergoes or considers a merger, acquisition, financing, restructuring, sale of assets, investment, bankruptcy, or other business transaction, information may be disclosed to advisors, prospective counterparties, investors, lenders, or successors as part of that transaction, subject to appropriate protections where required.

E. With Your Consent

We may disclose information for another purpose with your direction or consent.

8. AGGREGATED AND DE-IDENTIFIED INFORMATION

We may create aggregated, statistical, or de-identified information from personal information.

For example, we may use aggregate survey responses to determine the percentage of prospective customers interested in particular programs, locations, amenities, membership options, or opening hours.

We may use and disclose information that cannot reasonably identify you for research, planning, marketing, fundraising, financing, business development, presentations, and other lawful business purposes.

Where required by law, we will take reasonable measures to prevent de-identified information from being re-associated with a particular individual.

9. SURVEYS AND COMMUNITY RESEARCH

The Hollow Deck may use surveys, polls, petitions, interest-registration forms, and other research tools to evaluate community demand and guide development of the business.

Unless specifically stated otherwise, submitting a survey or registering your interest:

  • does not create a membership;

  • does not obligate you to purchase anything;

  • does not guarantee access to a future membership or service;

  • does not create an ownership or investment interest in The Hollow Deck; and

  • does not entitle you to compensation for your feedback.

We may analyze responses individually or in aggregate and may use aggregated or de-identified findings in business plans, presentations, financing materials, marketing communications, or discussions with prospective landlords, investors, lenders, partners, public officials, community organizations, or other stakeholders.

10. SOCIAL MEDIA

The Hollow Deck may maintain accounts on social media platforms such as Instagram, Facebook, Discord, YouTube, TikTok, LinkedIn, or other platforms.

When you interact with us through a social media platform, the platform may collect and process information independently from The Hollow Deck.

Information that you publicly post on social media may be visible to other users. Your use of social media platforms is governed by the privacy policies and terms of those platforms.

11. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites and services.

A link does not mean that The Hollow Deck controls or endorses the third party's privacy practices. We are not responsible for the privacy, security, availability, or content of third-party services.

You should review the privacy policies of third-party services before providing personal information to them.

12. CHILDREN'S PRIVACY

The online Services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information online directly from children under 13 without legally required parental consent.

If you are under 13, do not provide personal information through our website, mailing-list forms, surveys, or other online Services.

Parents or guardians who believe that a child under 13 has provided personal information to us may contact us at hello@thehollowdeck.com.

If we learn that we collected personal information online from a child under 13 in circumstances requiring parental consent and did not obtain that consent, we will take appropriate steps to delete the information or otherwise comply with applicable law.

The Hollow Deck may in the future offer family programs, youth programs, or events appropriate for minors. Registration for such programs may be required to be completed by a parent or legal guardian and may be governed by additional privacy notices, waivers, permissions, or participation terms.

13. DATA RETENTION

We retain personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide Services;

  • maintain business records;

  • administer transactions;

  • maintain mailing-list preferences;

  • comply with tax and accounting obligations;

  • resolve disputes;

  • enforce agreements;

  • prevent fraud; and

  • comply with applicable law.

Retention periods vary depending on the type of information and the reason it was collected.

We may retain aggregated or de-identified information for longer periods.

14. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information appropriate to the nature of the information we maintain.

These measures may include limiting access to information, use of reputable service providers, password protection, access controls, encryption where appropriate, software updates, and other security practices.

No method of Internet transmission, electronic storage, or information-security system is completely secure. Accordingly, we cannot guarantee absolute security.

You should use caution when transmitting personal information electronically.

15. YOUR PRIVACY CHOICES

Depending on your relationship with us and where you live, you may have choices regarding your personal information.

You may:

  • unsubscribe from marketing emails;

  • adjust browser cookie settings;

  • use available website cookie controls;

  • request correction of inaccurate contact information;

  • request deletion of information in appropriate circumstances; or

  • contact us with questions about information we maintain about you.

Requests may be submitted to hello@thehollowdeck.com.

We may need to verify your identity before completing certain requests.

16. U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have legal rights concerning personal information, subject to applicable eligibility requirements and exceptions.

Depending on applicable law, these rights may include the right to:

  • know or confirm whether we process personal information;

  • access personal information;

  • obtain a portable copy of certain information;

  • correct inaccurate personal information;

  • delete certain personal information;

  • opt out of certain targeted advertising;

  • opt out of certain sales or sharing of personal information;

  • limit certain uses of sensitive personal information; or

  • appeal the denial of a privacy request.

The availability of these rights depends on the law applicable to The Hollow Deck and to the individual making the request.

To submit a privacy request, contact:

The Hollow Deck LLC
Email: hello@thehollowdeck.com

Please include sufficient information for us to understand and process your request.

We will not unlawfully discriminate against you for exercising a privacy right.

An authorized agent may submit a request where permitted by applicable law, although we may request evidence of the agent's authorization and may separately verify your identity.

17. CALIFORNIA PRIVACY DISCLOSURES

If The Hollow Deck becomes subject to the California Consumer Privacy Act, as amended, or another applicable California privacy law, California residents will receive the rights and disclosures required by that law.

Categories of information we may collect are described in Section 2 above and may include identifiers, commercial information, Internet or electronic network activity, approximate geolocation information, and inferences based on preferences or survey responses.

The purposes for which such information may be used are described in Section 5, and the categories of recipients are described in Section 7.

We do not knowingly sell personal information for monetary consideration.

If our use of advertising or analytics technologies constitutes “selling” or “sharing” personal information under applicable California law, we will provide an appropriate method to opt out where legally required.

We do not knowingly sell or share personal information belonging to individuals under 16 in circumstances where applicable law requires affirmative authorization.

18. DO NOT TRACK

Some browsers offer a “Do Not Track” setting.

Because there is not a universally accepted technical standard governing all Do Not Track signals, our Services may not respond to traditional Do Not Track settings.

Where applicable law requires us to recognize a particular opt-out preference signal, we will do so as legally required.

19. USERS OUTSIDE THE UNITED STATES

The Hollow Deck is based in the United States, and the Services are operated from the United States.

If you access the Services from another country, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from those in your country.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our Services, business practices, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date above.

If required by law, we will provide additional notice or obtain consent before a material change takes effect.

Your continued use of the Services after an updated Privacy Policy takes effect is subject to the updated policy, except where applicable law requires another form of consent.

21. CONTACT US

Questions, requests, or concerns regarding this Privacy Policy or our privacy practices may be directed to:

The Hollow Deck LLC
Sleepy Hollow, New York
Email: hello@thehollowdeck.com

If you are contacting us regarding a privacy-rights request, please include “Privacy Request” in the subject line.